Return Policy

If you wish to request a return, please contact our customer service team using the return request form below and advise the reason for your request.

All return requests are assessed in accordance with our Terms & Conditions.

Please submit a return request using the form below and include your order number and reason for your request.

Our customer service team will review your request and respond within 24–48 hours with further instructions.

Upon return approval relating to a confirmed product issue or an error on our part, return shipping costs will be covered by us.

In the unlikely event of any other costs associated with the return, our customer service team will advise this via email in writing prior to return.

Refunds are processed within 48 hours and funds usually clear customers’ accounts within 3 – 5 business days.